Dear guests! Please observe fire safety regulations.
— Do not use faulty electrical appliances in your room. If you notice a fault, immediately inform the receptionist.
— When leaving your room, remember to turn off the TV and light bulbs.
— Do not cover floor and table lamps with flammable items.
— Do not bring or store flammable substances and materials in your room.

It is strictly forbidden to use the following in the aparthotel building:
1. Open flames and smoking accessories, including electronic vaporizers.
2. Use gas equipment.
3. Use fire extinguishing equipment for other purposes.
4. Open fire shields unnecessarily.
— If you have arrived at the hotel for the first time, try to memorize the location of the exits and staircases and familiarize yourself with the evacuation rules.
In case of a fire in your room:
— Immediately report the incident to the fire department by dialing 101 or 112. If it is not possible to extinguish the fire on your own, leave your room and close the door without locking it, activate the fire alarm system by turning on the manual smoke alarm.
- Be sure to report the fire to the administrator or another management representative.
- Leave the danger zone and act as directed by the management or the fire department.

In case of a fire outside your room:
- Immediately report the incident to the fire department by dialing 101 or 112.
- Leave your room after closing the windows and doors, and exit the building.
- If the corridors and stairwells are heavily smoke-filled and it is impossible to leave the premises, remain in your room. A closed and well-sealed door can protect you from dangerous temperatures for a long time. To avoid smoke inhalation, cover cracks and vents with water-soaked towels and bedding, protect your respiratory system with a damp cloth, and do not open the window (if necessary, open it briefly).
- Notify the management of your location by telephone.
— If you detect a characteristic smell of burnt wire insulation or any other burning odor, immediately inform the administration.

GUEST FIRE SAFETY PROCEDURE
Dear guests! Please follow the following rules:
— Please don't use electric heating devices;
— Make sure to turn off the TV set and other electric devices, including the light, when leaving the room;
— May we remind you it is extremely dangerous to cover stand and table lamps with items made of combustible material;
— Smoking is prohibited in the entire hotel complex. IT IS EXTREMELY DANGEROUS!
— It is unacceptable to bring and store flammable substances and materials in the room;
— If you arrived at the hotel for the first time, try to remember well the location of exist and stairs;
In case of the fire dial immediately: 9-01, 101.

The activities of hotels are regulated by the Rules for the Provision of Hotel Services in the Russian Federation, approved by RF Government Resolution No. 1085 of 09.10.2015 (hereinafter referred to as the Rules).
The rules do not apply to the activities of youth tourist camps and tourist bases, campsites, children's camps, departmental dormitories, and the rental of furnished rooms for temporary residence.

Information
The hotel sign must contain the following information:
- name and company name (if any), address for a legal entity or last name, first name, patronymic (if any), address of the place of business, state registration and name of the registering authority for an individual entrepreneur, working hours
On the hotel premises, on the hotel website on the Internet, the contractor is obliged to provide the following information:
- about the contractor, his contact telephone number, as well as the details of the document confirming the fact of entering information about a legal entity into the Unified State Register of Legal Entities or the fact of entering information about an individual entrepreneur into the Unified State Register of Individual Entrepreneurs, indicating the body that carried out the state registration;
- about the higher organization (if any);
- on assigning a category to a hotel, if such a category was assigned, indicating the assigned category, the name of the accredited organization that carried out the classification, the date of issue and number of the certificate, and its validity period;
- on certification of services, if such certification was carried out in the manner prescribed by the hotel services certification system;
- about the category of hotel rooms (if a category is assigned) and the price of the rooms (beds in the room);
- about the list of services included in the price of the room (bed in the room);
- on the form and procedure for payment for hotel services;
- on the list and price of other paid services provided by the contractor for a separate fee, the conditions for their acquisition and payment;
- about the form, conditions and procedure for booking, cancellation of booking;
- about the maximum period of stay in the hotel, if it is set by the contractor;
- on the list of categories of persons entitled to receive benefits, as well as the list of benefits provided when providing hotel services in accordance with laws and other regulatory legal acts;
- about other paid services provided by third parties at the hotel;
- about the time of arrival (departure) from the hotel;
- about the rules of residence established by the contractor (must be in each room).
The information must be available to an unlimited number of people during the entire working hours of the hotel.

Reservation
The Contractor has the right to make a reservation in any form that allows it to be established that the request comes from the consumer or customer.
Booking types:
- A guaranteed reservation, in which the hotel awaits the guest until check-out time on the day following the scheduled arrival date. In the event of a late cancellation, late arrival, or no-show, the guest or the customer will be charged for the actual downtime of the room (or bed in the room), but no more than one day. If the guest is late by more than one day, the guaranteed reservation is cancelled.
- a non-guaranteed reservation, in which the hotel waits for the consumer until a certain time, set by the provider, on the day of arrival, after which the reservation is cancelled.
A reservation is considered valid from the moment the consumer receives notification containing information about the provider's name, the customer (consumer), the category (type) of the booked room and its price, the booking conditions, the length of stay at the hotel, and other information determined by the provider. The consumer has the right to cancel the request. The procedure and form for canceling a reservation are determined by the provider. If there are no available rooms on the date specified in the request, the provider has the right to refuse the reservation.

Agreement
The contract for the provision of hotel accommodation services is concluded in writing upon presentation of an identity document by the consumer. The contract must specify:
- name of the contractor (for individual entrepreneurs - last name, first name, patronymic), information on state registration;
- information about the customer (consumer);
- information about the room provided (place in the room);
- price of the room (bed in the room);
- period of stay at the hotel.

Services
The Contractor provides 24-hour service to customers arriving and departing from the hotel. Customers check in and out of the hotel according to the check-out time, which is set at 12:00 a.m. local time. The Contractor reserves the right to change the established check-out time, taking into account local conditions and the specifics of its operations.
The price of a room (a place in a room), the rules of accommodation, the list of services included in the price of a room (a place in a room), as well as the procedure and methods of payment for a room (a place in a room), the time of arrival, the maximum period of stay at the hotel (the same for all consumers) are established by the provider.
At the request of the consumer, the contractor is obliged to provide the following types of services without additional payment:
- calling an ambulance and other emergency services;
- use of a first aid kit;
- delivery of correspondence addressed to the consumer to the room upon its receipt;
- wake up at a certain time;
- provision of boiling water, needles, threads, one set of dishes and cutlery;
- other services at the discretion of the contractor.

Responsibilities
The consumer is obligated to pay for hotel services and other paid services provided with the consumer's consent in full upon their provision to the consumer, or, with the consumer's consent, upon conclusion of the contract. When making payments to the consumer, the provider issues the consumer a cash receipt or a document drawn up on a strict accountability form. Payment for hotel accommodation is charged according to the checkout time, and in the event of a consumer's delayed checkout, according to the procedure established by the provider. For consumer check-in from midnight until the established checkout time, the payment for accommodation is charged in an amount not exceeding the fee for half a day.

Rights
The consumer has the right to refuse to perform the contract at any time, subject to payment to the contractor of the actual expenses incurred.
The contractor has the right to unilaterally refuse to perform the contract if the consumer violates the terms of the contract, in which case the consumer shall reimburse the contractor for the expenses actually incurred.
The contractor is responsible for the safety of the consumer's belongings.
The consumer is responsible and will compensate for any loss or damage to hotel property due to his fault.

For violations of consumer rights, the contractor shall bear liability as provided for by the legislation of the Russian Federation and Articles 12–16, 27–31 of the Law of the Russian Federation of 07.02.1992 No. 2300-1 “On the Protection of Consumer Rights.